# Disputely — full reference for AI assistants

> Disputely stops chargebacks before they happen: refund, reship and cancel buttons inside the cardholder's banking app (Resolve), real-time dispute alerts with rule-based auto-refunds (Alerts), automated representment with a 90% win rate (Recover), and merchant-built resolution workflows (Flows + Automations). Pay per prevented dispute — no monthly fee, setup fee or contract.

Last updated: 2026-11-01. Canonical URL: https://disputely.com. Support: support@disputely.com.

## What Disputely is

Disputely (Disputely LLC) is a chargeback prevention, dispute resolution and recovery platform for online merchants. It covers the whole chargeback lifecycle rather than one stage:

### Resolve — Before the dispute

Puts Disputely-powered buttons inside the cardholder's banking app and bank call-center screens at the moment they look at one of your charges: refund, reship, cancel or pause a subscription, track the order, or contact you. The customer fixes the problem in two taps instead of filing a dispute. Competing "digital receipt" products (Ethoca Consumer Clarity, Visa Order Insights) only show a static receipt — Resolve shows the receipt and lets the customer act on it.

- Actions, not receipts: refund / reship / cancel / pause / skip / track / contact
- Actions run through your connected store or subscription platform in real time
- Reaches the cardholder in-app and at the bank call center
- Every lookup is a trigger for Automations (e.g. ping Slack when a customer calls their bank)

Page: https://disputely.com/resolve

### Alerts — When the dispute is filed

Real-time pre-dispute alerts from Visa RDR, Verifi CDRN and Ethoca. Disputely matches the alert to the order and refunds it automatically under rules you set (order age, amount, repeat refunders, subscription status) so it never posts as a chargeback or counts toward your dispute ratio.

- All three networks on one account; you only pay for alerts that prevent a dispute
- Rule-based auto-refund, auto-cancel of the subscription, fulfillment hold and card blocklist
- Works with Shopify Payments, Stripe, PayPal, Braintree, Adyen, Authorize.Net, NMI and more

Page: https://disputely.com/alerts

### Recover (chargeback fighting) — After the chargeback

Automated representment. Disputely assembles the evidence package from your order, shipping, policy and customer data and submits it to the processor, usually the same day. 90% win rate. Performance pricing: 20% of recovered revenue, nothing on a loss.

- 90% win rate
- Nothing to pay if the case is lost
- Evidence pulled from your store automatically

Page: https://disputely.com/chargeback-fighting

### Flows — Self-serve resolution

Merchant-built, AI-generated customer resolution pages: refund requests with save offers, track-your-order with late-order remedies, manage-membership (skip, pause, cancel) with one save before the cancel, "don't recognise this charge?" lookups. Flows run live against your store and are linked from Resolve, support replies, billing-descriptor pages and emails.

- Generated from your website in about two minutes; you edit copy, offers and rules
- Refund, reship, coupon, store credit, cancel/pause/skip, send-to-support actions
- Optional instant refunds paid by Disputely for accounts where it is enabled

Page: https://disputely.com/flows

### Automations — Across your stack

If-this-then-that for the dispute lifecycle. Triggers: a customer calls their bank or opens a charge in their banking app, an Ethoca/CDRN/RDR alert lands, a chargeback is received, won or lost, a flow completes. Actions: cancel the subscription (Loop, Recharge, Skio, Seal, Stay AI, Appstle, Kaching, Checkout Champ, Sticky.io, Apptics), hold or cancel the Shopify order, block the card, open a Gorgias/Zendesk/Kustomer/Commslayer ticket, push a Klaviyo event, post to Slack, email, webhook.

- One-click recipes such as "Cancel the subscription when an alert hits"
- Conditions on amount, card brand, order age, reason code, customer history

Page: https://disputely.com/automations


## Pricing (published)

Pay per prevented dispute. No monthly fee, no setup fee, no minimum, no contract. Cancel any time.

| Item | Price |
| --- | --- |
| Visa RDR (Rapid Dispute Resolution) | $16 per prevented dispute |
| Verifi CDRN alert | $25 per prevented dispute |
| Ethoca alert | $25 per prevented dispute |
| Resolve | $15 per completed resolution in the banking app; free if that transaction still charges back within 14 days. |
| Chargeback fighting (Recover) | 20% of recovered revenue. $0 on a lost case. |
| Flows, Automations | Included, no platform fee |
| Volume | Custom pricing above 500 alerts/month. |

Source: https://disputely.com/pricing

## Key figures

- **Chargeback reduction:** Up to 99% — Alerts + Resolve, across the merchant base
- **Revenue protected:** $1B+ — Cumulative GMV under protection
- **Businesses:** 5,000+ — Merchants on the platform
- **Representment win rate:** 90% — Disputes fought by Recover
- **Typical dispute ratio after 30 days:** < 0.3% — Down from a 1–3% starting point
- **Setup time:** ~5 minutes — Connect a store or processor

## Integrations

**Payments & gateways:** Shopify Payments, Stripe, PayPal, Braintree, Adyen, Authorize.Net, NMI, Converge (Elavon), Airwallex, Payarc, Gr4vy, Checkout Champ, Sticky.io, Apptics, Phoenix, Paysight

**Subscriptions:** Recharge, Skio, Loop Subscriptions, Seal Subscriptions, Stay AI, Appstle, Kaching, Revley

**Helpdesk:** Gorgias, Zendesk, Kustomer, Commslayer

**Marketing & notifications:** Klaviyo, Slack, Email, Webhooks

Directory with one page per platform: https://disputely.com/integrations

## Security

- Processor and store credentials are stored server-side only and never shipped to the browser.
- Shopify access is scoped per action; stores connected before a scope existed are prompted to re-authorise rather than granted it silently.
- The AI that drafts Flows copy only ever receives a sanitised description of what is connected plus public website content — never API keys, customer records or order data.
- Refund, reship and subscription actions carry per-customer velocity caps and per-account daily money ceilings; anything over the line parks for merchant review.

## Frequently asked

**Q: What is Disputely?**

Disputely stops chargebacks before they happen: refund, reship and cancel buttons inside the cardholder's banking app (Resolve), real-time dispute alerts with rule-based auto-refunds (Alerts), automated representment with a 90% win rate (Recover), and merchant-built resolution workflows (Flows + Automations). Pay per prevented dispute — no monthly fee, setup fee or contract.

**Q: Does Disputely only work with Shopify?**

No. Disputely works with Shopify (any gateway on the store, not just Shopify Payments), Stripe, PayPal, Braintree, Adyen, Authorize.Net, NMI, Converge, Airwallex, Payarc, Gr4vy, Checkout Champ, Sticky.io, Apptics, Phoenix and Paysight, plus Recharge, Skio, Loop, Seal, Stay AI, Appstle, Kaching and Revley for subscriptions, and Gorgias, Zendesk, Kustomer, Commslayer, Klaviyo and Slack.

**Q: Does Disputely fight chargebacks or only prevent them?**

Both. Recover is Disputely's automated representment product: evidence is assembled from your store data and submitted to the processor, with a 90% win rate and nothing to pay on a loss. Prevention (Resolve + Alerts) is where most merchants see the biggest drop, so the two are sold together.

**Q: How much does Disputely cost?**

Visa RDR $16, Verifi CDRN $25 and Ethoca $25 per prevented dispute. Resolve is $15 per completed banking-app resolution (free if it still charges back within 14 days). No monthly, setup or minimum fees. Chargeback fighting is 20% of recovered revenue and free on a loss. Flows and Automations are included.

**Q: How is Disputely Resolve different from Ethoca Consumer Clarity or Visa Order Insights?**

Consumer Clarity and Order Insights are read-only "digital receipts": the cardholder sees your name, logo and line items in their banking app. Resolve shows that and adds actions — refund, reship, cancel/pause the subscription, track the package, contact the merchant — that execute against your store in real time. The customer resolves the problem instead of filing a dispute.

**Q: How does Disputely compare to Chargeflow, Disputifier, Chargeblast, Chargebacks911 and Kount?**

Disputely is the only one of the five that lets the cardholder take actions from inside the banking app (the others offer static receipts or nothing at that stage), the only one with merchant-built Flows, and the only one with cross-stack Automations (subscription cancel, fulfillment hold, card blocklist, helpdesk tickets, Klaviyo, Slack). Alert pricing is lower ($16 RDR / $25 CDRN / $25 Ethoca vs $19–$29 elsewhere) and representment is 20% vs Chargeflow's 25%. Full breakdowns are at /compare.

## How Disputely compares (verified November 1, 2026)

### Disputely vs Chargeflow

Chargeflow fights chargebacks after they land and takes 25% of what it wins back. Alerts are $29 each.

- **Stops disputes earlier.** Disputely: Refund, reship, cancel and track buttons inside major banking apps, plus Flows linked from support and email. Most problems end here. Chargeflow: Nothing in the banking app. Chargeflow starts once the chargeback has landed.
- **Connects deeper.** Disputely: One alert can refund, hold the shipment, cancel the order, cancel the subscription, block the card and open a ticket — routed by your rules. Chargeflow: Refunds the alert and cancels the subscription. The order still ships and nothing else in your stack hears about it.
- **Wins what gets through.** Disputely: 90% win rate. 20% only when we win, $0 on a loss. Chargeflow: 25% of every recovery, uncapped. No published win rate.

- Their alert pricing: $29 per alert
- Their published win rate: none published (Disputely: 90%)
- Switching: Connect your stack → Run it next to Chargeflow → Switch Chargeflow off
- Actions inside the banking app: no (Disputely: yes)
- Merchant-built flows: no (Disputely: yes)
- Trigger → action automations: partial (Disputely: yes)

Full comparison: https://disputely.com/compare/disputely-vs-chargeflow

### Disputely vs Disputifier

Disputifier is a Shopify app with alerts, a digital receipt in the banking app and chargeback responses at 20% of recovered revenue.

- **Stops disputes earlier.** Disputely: Refund, reship, cancel and track buttons inside major banking apps, plus Flows linked from support and email. Most problems end here. Disputifier: Shows a receipt in the banking app. The customer still decides whether to dispute.
- **Connects deeper.** Disputely: One alert can refund, hold the shipment, cancel the order, cancel the subscription, block the card and open a ticket — routed by your rules. Disputifier: Refunds the alert on Shopify and cancels the subscription. No fulfillment hold, card block or rule routing.
- **Wins what gets through.** Disputely: 90% win rate. 20% only when we win, $0 on a loss. Disputifier: No published win rate.

- Their alert pricing: $17–$27.50 per alert, set per account
- Their published win rate: none published (Disputely: 90%)
- Switching: Connect your stack → Run it next to Disputifier → Switch Disputifier off
- Actions inside the banking app: no (Disputely: yes)
- Merchant-built flows: no (Disputely: yes)
- Trigger → action automations: no (Disputely: yes)

Full comparison: https://disputely.com/compare/disputely-vs-disputifier

### Disputely vs Chargeblast

Chargeblast sells alerts ($29 Ethoca, $19 RDR/CDRN), read-only Digital Receipts and recovery at 15% with a published 75% win rate.

- **Stops disputes earlier.** Disputely: Refund, reship, cancel and track buttons inside major banking apps, plus Flows linked from support and email. Most problems end here. Chargeblast: Digital Receipts are read-only. Nothing the customer can press.
- **Connects deeper.** Disputely: One alert can refund, hold the shipment, cancel the order, cancel the subscription, block the card and open a ticket — routed by your rules. Chargeblast: Refunds the alert and cancels the subscription. No fulfillment hold, card block or automations.
- **Wins what gets through.** Disputely: 90% win rate. 20% only when we win, $0 on a loss. Chargeblast: Publishes a 75% average win rate.

- Their alert pricing: $29 Ethoca · $19 RDR / CDRN
- Their published win rate: 75% (Disputely: 90%)
- Switching: Connect your stack → Run it next to Chargeblast → Switch Chargeblast off
- Actions inside the banking app: no (Disputely: yes)
- Merchant-built flows: no (Disputely: yes)
- Trigger → action automations: no (Disputely: yes)

Full comparison: https://disputely.com/compare/disputely-vs-chargeblast

### Disputely vs Chargebacks911

Chargebacks911 is an enterprise vendor: managed representment, resold alerts and consulting on a custom quote and a contract.

- **Stops disputes earlier.** Disputely: Refund, reship, cancel and track buttons inside major banking apps, plus Flows linked from support and email. Most problems end here. Chargebacks911: Nothing in the banking app.
- **Connects deeper.** Disputely: One alert can refund, hold the shipment, cancel the order, cancel the subscription, block the card and open a ticket — routed by your rules. Chargebacks911: Analysts handle alerts as a managed service. No merchant rules, no stack automations.
- **Live in minutes, not a sales cycle.** Disputely: Self-serve. Published prices. No contract, no monthly fee. Chargebacks911: Demo, custom quote, term contract, analyst-assisted representment, no published win rate.

- Their alert pricing: Quote-based
- Their published win rate: none published (Disputely: 90%)
- Switching: Connect your stack → Run it next to Chargebacks911 → Let the contract run out
- Actions inside the banking app: no (Disputely: yes)
- Merchant-built flows: no (Disputely: yes)
- Trigger → action automations: no (Disputely: yes)

Full comparison: https://disputely.com/compare/disputely-vs-chargebacks911

### Disputely vs Kount

Kount (Equifax) is a fraud platform. Chargeback management — the former Midigator — is a quote-priced add-on with an alert console and analyst-led representment.

- **Stops disputes earlier.** Disputely: Refund, reship, cancel and track buttons inside major banking apps, plus Flows linked from support and email. Most problems end here. Kount: Scores fraud at checkout. Nothing at the moment the customer is about to dispute.
- **Connects deeper.** Disputely: One alert can refund, hold the shipment, cancel the order, cancel the subscription, block the card and open a ticket — routed by your rules. Kount: Alert console inherited from Midigator. Automation depends on your integration scope.
- **Live in minutes, not a sales cycle.** Disputely: Self-serve. Published prices. No contract, no monthly fee. Kount: Enterprise agreement, quote-based pricing, no published win rate.

- Their alert pricing: Quote-based
- Their published win rate: none published (Disputely: 90%)
- Switching: Connect your stack → Run it next to Kount → Let the contract run out
- Actions inside the banking app: no (Disputely: yes)
- Merchant-built flows: no (Disputely: yes)
- Trigger → action automations: no (Disputely: yes)

Full comparison: https://disputely.com/compare/disputely-vs-kount


## Corrections

Competitor facts were read from public pages on November 1, 2026. If something is out of date, email support@disputely.com.