Catch Disputes Before
They Become Chargebacks
Visa RDR, Verifi CDRN and Ethoca alerts land at Disputely the second a cardholder disputes a charge. We match the alert to the order and refund it under rules you set, so it never posts as a chargeback and never touches your dispute ratio.
Chargeback reduction
RDR · CDRN · Ethoca
Monthly fee
Every Alert Network, De-duplicated
You pay once per prevented dispute, whichever network catches it first.
Visa RDR
Rapid Dispute Resolution
Visa's acquirer-side programme. Your rules decide which disputes to accept automatically; the refund is issued at the network and the case never becomes a chargeback. No manual work and nothing counts toward your ratio.
Verifi CDRN
Cardholder Dispute Resolution Network
Issuer-side alerts for Visa and participating non-Visa issuers. Disputely matches the alert to the order and refunds it inside the 72-hour window, under the rules you set.
Ethoca
Mastercard Ethoca Alerts
Mastercard's brand-agnostic network with the broadest Mastercard coverage. Confirmed-fraud alerts can also block the card and cancel the order so the next attempt is stopped before it ships.
Live Protection In Three Steps
Connect your processor
Shopify, Stripe, PayPal, Braintree, Adyen, Authorize.Net, NMI and 10+ more. OAuth or API keys, about five minutes, no developer needed.
Set your rules
Amount and order-age thresholds, repeat-refunder checks, subscription handling, fulfillment holds. Sensible defaults are on from day one.
Disputes stop posting
Alerts are matched to the order and refunded inside the window. Your dispute ratio drops; your processor relationship stays healthy.
An Alert Is A Trigger, Not Just A Refund
Other providers refund the alert and stop. Disputely treats the alert as the moment you learn a customer is done — and lets the rest of your stack react to it. Every rule below is a one-click recipe in Automations.
Order age & amount
Refund anything under $X or older than Y days automatically; park the rest for review.
Repeat refunders
Customers who already took a refund this month skip auto-refund and go to you.
Subscription status
Cancel the Recharge, Skio, Loop, Seal, Stay AI, Appstle, Kaching, Checkout Champ, Sticky.io or Apptics subscription so the next rebill never disputes.
Fulfillment
Hold or cancel the Shopify order if it has not shipped; shipped orders are left alone.
Card blocklist
Confirmed fraud adds the card to your blocklist — future orders are cancelled before they ship.
Your stack
Open a Gorgias or Zendesk ticket, fire a Klaviyo event, post to Slack, or POST the alert as JSON to any URL.
Alerts stop the dispute. Resolve stops the customer from filing it.
Before a cardholder taps “dispute”, Resolve shows your receipt in their banking app with refund, reship, cancel and track buttons. Most problems end there — which means fewer alerts, fewer refunds and a lower bill.
- 01Customer opens the charge in their banking app
- 02Resolve shows your receipt and your buttons
- 03They refund, reship or cancel in two taps
- 04Nothing is filed; no alert is ever sent
Loved By Businesses
Worldwide
“Works perfectly. I used to use a different service and was getting so many chargebacks, Disputely literally saved my store, they're legit.”
Marcus D.
Supplements
“Really good experience with Disputely so far, they catch alerts very early and it saves a lot of headache later. Their rates are also very competitive compared to other apps I've used, and the setup process was smooth. Overall, it's been a solid experience.”
Rachel S.
Beauty & Cosmetics
“Love their system to prevent from being billed for duplicate alerts. Great service and the best RDR, CDRN & Ethoca rates. Without them I probably wouldn't have payment processing right now.”
James K.
ISO / Reseller
“Really solid service. The team is responsive, kind, and genuinely cares about helping merchants prevent chargebacks. They do a great job catching alerts early and stopping disputes before they hit. Communication is clear — definitely a 10/10 experience so far!”
Nina P.
Health & Wellness
“Tried other dispute and chargeback prevention softwares and had problems with them mapping alerts. This is the only company so far that went out of their way to reach out to us when they saw our alerts were not setup properly and made sure our store was properly protected.”
Daniel R.
Dropshipping
“They took no time at all to help me start fighting disputes once setup and helped me setup rules for chargeback alerts that made sense for my business. Very responsive support and an overall good experience so far.”
Sophia L.
Skincare
“Great team! They helped me figure out how to get some of my funds released from my current merchant account and reduced my chargeback rate by more than 90%. 10++ Would recommend!”
Alex T.
Nutraceuticals
“This app works amazing and prevents chargebacks! My chargeback rate is never high and is always low all thanks to Disputely!”
Kevin W.
Fashion & Apparel
“The tech support has been very helpful getting it set up for our store. Smooth onboarding and everything just works.”
Laura M.
SaaS Platform
“We were losing $30k+ a month in chargebacks before Disputely. Within 3 weeks our dispute rate dropped below 0.5% and our processor stopped threatening to shut us down. Absolute lifesaver.”
Chris V.
Subscription Box
“Switched from Chargebacks911 and haven't looked back. Better rates, faster alerts, and the dashboard actually makes sense. Our finance team loves the reporting.”
Amanda T.
SaaS
“Works perfectly. I used to use a different service and was getting so many chargebacks, Disputely literally saved my store, they're legit.”
Marcus D.
Supplements
“Really good experience with Disputely so far, they catch alerts very early and it saves a lot of headache later. Their rates are also very competitive compared to other apps I've used, and the setup process was smooth. Overall, it's been a solid experience.”
Rachel S.
Beauty & Cosmetics
“Love their system to prevent from being billed for duplicate alerts. Great service and the best RDR, CDRN & Ethoca rates. Without them I probably wouldn't have payment processing right now.”
James K.
ISO / Reseller
“Really solid service. The team is responsive, kind, and genuinely cares about helping merchants prevent chargebacks. They do a great job catching alerts early and stopping disputes before they hit. Communication is clear — definitely a 10/10 experience so far!”
Nina P.
Health & Wellness
“Tried other dispute and chargeback prevention softwares and had problems with them mapping alerts. This is the only company so far that went out of their way to reach out to us when they saw our alerts were not setup properly and made sure our store was properly protected.”
Daniel R.
Dropshipping
“They took no time at all to help me start fighting disputes once setup and helped me setup rules for chargeback alerts that made sense for my business. Very responsive support and an overall good experience so far.”
Sophia L.
Skincare
“Great team! They helped me figure out how to get some of my funds released from my current merchant account and reduced my chargeback rate by more than 90%. 10++ Would recommend!”
Alex T.
Nutraceuticals
“This app works amazing and prevents chargebacks! My chargeback rate is never high and is always low all thanks to Disputely!”
Kevin W.
Fashion & Apparel
“The tech support has been very helpful getting it set up for our store. Smooth onboarding and everything just works.”
Laura M.
SaaS Platform
“We were losing $30k+ a month in chargebacks before Disputely. Within 3 weeks our dispute rate dropped below 0.5% and our processor stopped threatening to shut us down. Absolute lifesaver.”
Chris V.
Subscription Box
“Switched from Chargebacks911 and haven't looked back. Better rates, faster alerts, and the dashboard actually makes sense. Our finance team loves the reporting.”
Amanda T.
SaaS
Curated Questions
Still have Questions?
Contact SupportStop Paying For Chargebacks You Could Have Prevented
Connect your processor, enrol in all three networks and start preventing disputes today. $16 RDR, $25 CDRN, $25 Ethoca — nothing else.