Shopify Payments + Disputely
Stop Shopify chargebacks before they are filed.
What Disputely Does In Shopify Payments
Disputely connects to your Shopify store in one click and covers every gateway on it — Shopify Payments, PayPal, Stripe or a third-party processor. Alerts refund disputes before they count against your ratio, Resolve gives the cardholder refund, reship and cancel buttons inside their banking app, Flows run live against your orders, and Automations hold shipments or cancel orders the moment something looks wrong.
Live In Shopify Payments In Three Steps
Connect Shopify Payments
Pick Shopify Payments in the Disputely dashboard and follow the guided connect — OAuth or API keys, about five minutes, no developer. Credentials stay on our servers, never in the browser.
Your buttons go live in the banking app
Resolve shows your receipt with refund, reship, cancel and track buttons wherever a cardholder looks at your charge. Alerts enrol with Visa RDR, Verifi CDRN and Ethoca.
Disputes stop posting
Customers fix problems in two taps; alerts are refunded by your rules; anything that still becomes a chargeback is fought automatically with a 90% win rate.
How Shopify Payments Merchants Use It
A customer taps your charge in their banking app → Resolve offers a refund or reship from the live order → no dispute is filed.
An Ethoca alert lands on an unshipped order → the order is refunded, cancelled and the card blocklisted automatically.
A "where is my order?" email → link the Track your order flow; late orders get a reship or 15% back instead of a chargeback.
Shopify Payments chargeback → Recover compiles tracking, policies and checkout evidence and submits it the same day.
Loved By Businesses
Worldwide
“Works perfectly. I used to use a different service and was getting so many chargebacks, Disputely literally saved my store, they're legit.”
Marcus D.
Supplements
“Really good experience with Disputely so far, they catch alerts very early and it saves a lot of headache later. Their rates are also very competitive compared to other apps I've used, and the setup process was smooth. Overall, it's been a solid experience.”
Rachel S.
Beauty & Cosmetics
“Love their system to prevent from being billed for duplicate alerts. Great service and the best RDR, CDRN & Ethoca rates. Without them I probably wouldn't have payment processing right now.”
James K.
ISO / Reseller
“Really solid service. The team is responsive, kind, and genuinely cares about helping merchants prevent chargebacks. They do a great job catching alerts early and stopping disputes before they hit. Communication is clear — definitely a 10/10 experience so far!”
Nina P.
Health & Wellness
“Tried other dispute and chargeback prevention softwares and had problems with them mapping alerts. This is the only company so far that went out of their way to reach out to us when they saw our alerts were not setup properly and made sure our store was properly protected.”
Daniel R.
Dropshipping
“They took no time at all to help me start fighting disputes once setup and helped me setup rules for chargeback alerts that made sense for my business. Very responsive support and an overall good experience so far.”
Sophia L.
Skincare
“Great team! They helped me figure out how to get some of my funds released from my current merchant account and reduced my chargeback rate by more than 90%. 10++ Would recommend!”
Alex T.
Nutraceuticals
“This app works amazing and prevents chargebacks! My chargeback rate is never high and is always low all thanks to Disputely!”
Kevin W.
Fashion & Apparel
“The tech support has been very helpful getting it set up for our store. Smooth onboarding and everything just works.”
Laura M.
SaaS Platform
“We were losing $30k+ a month in chargebacks before Disputely. Within 3 weeks our dispute rate dropped below 0.5% and our processor stopped threatening to shut us down. Absolute lifesaver.”
Chris V.
Subscription Box
“Switched from Chargebacks911 and haven't looked back. Better rates, faster alerts, and the dashboard actually makes sense. Our finance team loves the reporting.”
Amanda T.
SaaS
“Works perfectly. I used to use a different service and was getting so many chargebacks, Disputely literally saved my store, they're legit.”
Marcus D.
Supplements
“Really good experience with Disputely so far, they catch alerts very early and it saves a lot of headache later. Their rates are also very competitive compared to other apps I've used, and the setup process was smooth. Overall, it's been a solid experience.”
Rachel S.
Beauty & Cosmetics
“Love their system to prevent from being billed for duplicate alerts. Great service and the best RDR, CDRN & Ethoca rates. Without them I probably wouldn't have payment processing right now.”
James K.
ISO / Reseller
“Really solid service. The team is responsive, kind, and genuinely cares about helping merchants prevent chargebacks. They do a great job catching alerts early and stopping disputes before they hit. Communication is clear — definitely a 10/10 experience so far!”
Nina P.
Health & Wellness
“Tried other dispute and chargeback prevention softwares and had problems with them mapping alerts. This is the only company so far that went out of their way to reach out to us when they saw our alerts were not setup properly and made sure our store was properly protected.”
Daniel R.
Dropshipping
“They took no time at all to help me start fighting disputes once setup and helped me setup rules for chargeback alerts that made sense for my business. Very responsive support and an overall good experience so far.”
Sophia L.
Skincare
“Great team! They helped me figure out how to get some of my funds released from my current merchant account and reduced my chargeback rate by more than 90%. 10++ Would recommend!”
Alex T.
Nutraceuticals
“This app works amazing and prevents chargebacks! My chargeback rate is never high and is always low all thanks to Disputely!”
Kevin W.
Fashion & Apparel
“The tech support has been very helpful getting it set up for our store. Smooth onboarding and everything just works.”
Laura M.
SaaS Platform
“We were losing $30k+ a month in chargebacks before Disputely. Within 3 weeks our dispute rate dropped below 0.5% and our processor stopped threatening to shut us down. Absolute lifesaver.”
Chris V.
Subscription Box
“Switched from Chargebacks911 and haven't looked back. Better rates, faster alerts, and the dashboard actually makes sense. Our finance team loves the reporting.”
Amanda T.
SaaS
Automations Ready For Shopify Payments
Hold the shipment when an alert hits
Puts the matched Shopify order on a fraud hold the moment an alert lands, so nothing ships while you decide. Reversible from the order in Shopify; orders that already shipped quietly skip.
Cancel the Shopify order when an alert is refunded
Your refund rules refunded the alert — this also cancels the matched Shopify order if it has not shipped yet. Shipped orders and alerts that were not refunded are left alone.
Hold the shipment when a chargeback lands
Puts the disputed Shopify order on a fraud hold so nothing ships while the chargeback is open. Reversible from the order in Shopify; orders that already shipped quietly skip.
Cancel the order after confirmed fraud
When Ethoca confirms a card was used fraudulently, cancel the matched Shopify order if it has not shipped yet. Shipped orders quietly skip.
Curated Questions
Still have Questions?
Contact SupportMore in Payments & gateways
Connect Shopify Payments In Five Minutes
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