The Page Your Customer Lands On Instead Of Disputing
Flows are hosted resolution pages generated from your website in about two minutes. Refunds, reships, store credit, order tracking and subscription changes — executed live through your store, with your rules and your voice. Link them from the banking app, support replies and every email you send.
To generate from your URL
Templates, fully editable
Platform fee
Start From A Template, Not A Blank Page
Every template is a complete, tested flow. The AI rewrites it in your brand voice; you adjust offers and gates.
Refunds
Refund, replace, or save the saleRequest a refund
Every request refunds instantly, no offers, no gate
The simplest refund flow. Ask what went wrong, then refund straight to the card. No save offers and no manual review, every verified request goes through.
Refund with save offer
Offers store credit worth 10% more than the refund
Same refund flow, but the customer first sees a bigger number: their order total plus 10% as store credit (or a single-use code on stores without credit), issued live in the flow. Decliners still refund instantly.
Replace or refund
Free replacement first, refund one tap away
Built for damaged or wrong orders: lead with a free replacement before the refund. Replacements queue for your approval; refunds run instantly.
Don't recognize a charge?
Refund or cancel before it becomes a dispute
Link it from support replies, your billing-descriptor page, and bank-app look-ups. Shows the order behind the charge, refunds it in one tap, and cancels the membership too if they want out. Everything auto-approves.
Orders
Tracking and post-purchase helpTrack your order
Live tracking, and a reship before a refund when it’s late
"Where’s my order?" reads the shipping status itself: on time gets reassurance, not shipped can cancel, late gets 15% back, a free replacement, or a refund, and "delivered but not here" gets a replacement. A problem with the order gets one save — store credit worth 10% extra — before the refund. Refunds auto-approve unless the customer is a repeat refunder.
Order confirmation
The page your confirmation emails link to
A thank-you page over the live tracker and order summary, with the same late-order ladder as Track your order. Link it from confirmation emails so "view your order" lands somewhere that can actually help.
Subscriptions
Reduce churn without dark patternsManage membership
Skip, pause, or cancel in one tap — with one save before the cancel
The page your rebill and renewal emails link to. Members see what they get, then skip, pause, or cancel in one tap. Cancelling asks why, then makes one save: a reminder of why they started — your own pitch and results timeline — with a dollar discount, a pause, or a skip beside it. "I didn’t know I had a membership" cancels immediately and refunds the last charge. Never mentions shipping — nothing ships on a rebill.
Cancel with save offer
Why they started, with a pause or skip beside it, before the cancel
Ask why, then one save before the goodbye: a reminder of why they started, with a pause or a skipped charge next to it. Decliners still cancel in one tap — no dark patterns, no dead ends.
Refund or cancel
One front door for refunds and subscriptions
Ask what the problem is, then route: refunds get the store-credit-plus-10% offer, subscriptions get the why-you-started save with a skip beside it, then a clean cancel. Everything else goes to your team.
From URL To Live Flow In Three Steps
Paste your website
Disputely reads your public pages — products, policies, tone — and drafts the flow. The AI never sees keys, customers or orders; only what any visitor can see.
Edit the copy and the rules
Change offers, thresholds, who needs approval and what happens on each branch in a visual editor. Preview it on a phone as you go.
Publish and link it everywhere
Resolve, support macros, descriptor pages, confirmation and rebill emails. Every run lands in your inbox with the outcome and the actions it took.
Real Actions On Your Platforms
A flow is only useful if it can actually do something. Each block runs against the platform you connected — the refund shows up in Shopify, the cancel shows up in Recharge, the ticket shows up in Gorgias. See the full list on Integrations.
Refund the order
Shopify, Checkout Champ, Sticky.io, Phoenix
Reship the order
Shopify (instant), Checkout Champ & Sticky.io (queued for approval)
Issue a coupon
Shopify, Checkout Champ
Issue store credit
Shopify
Cancel, pause or skip the subscription
Recharge, Skio, Loop, Stay AI, Appstle, Checkout Champ, Sticky.io, Apptics, Phoenix
Send to support
Gorgias, Zendesk, Kustomer, Commslayer
Collect a review
Built in
Generous to customers. Impossible to abuse.
Every action a flow takes is checked against the same ledger your Alerts use, so a customer can't stack a flow refund on top of an alert refund — or take the same action twice.
- Verified order required before any action
- One action per order, ever
- Per-customer daily velocity cap
- Per-account daily money ceiling
- Repeat-refunder routing to review
- Manual-approval step on any block
- Credentials stay server-side; the AI never sees them
- Full audit trail in your inbox
Curated Questions
Still have Questions?
Contact SupportGive Customers A Better Option Than “Dispute”
Generate your first flow from your website in two minutes. No platform fee, no designer, no developer.